Refund policy

Return & Refund Policy

At Dirty Hides, we take pride in the quality of our handcrafted leather goods and cowhide products. Please read our return policy carefully before making a purchase.

All Sales Final on Custom & Made-to-Order Items Due to the handcrafted and custom nature of many of our products, all sales on custom or made-to-order items are final. We do not accept returns or exchanges on these items unless there is a verified defect.

Returns on Standard Items We accept returns on non-custom items within 14 days of delivery. To be eligible:

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required

How to Initiate a Return Email us at [your email] within 14 days of receiving your order. Include your order number and photos of the item. We will respond within 2–3 business days with return instructions.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 48 hours of delivery with photos. We will replace or refund the item at no cost to you.

Refunds Once your return is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to your original payment method within 5–7 business days.

Shipping Costs Return shipping is the responsibility of the customer unless the item is defective or we made an error. Original shipping charges are non-refundable.

Cowhide Rugs & Large Furniture Due to size and shipping complexity, cowhide rugs and furniture items are final sale unless damaged in transit. Please inspect all large items upon delivery and note any damage with the carrier before signing.